Momentum’s bad rep increases as CEO acts ‘insensitive’ during interview

Momentum’s bad rep increases as CEO acts ‘insensitive’ during interview

- Momentum, the life insurer, is refusing to pay out a murdered father's insurance, and South Africans are outraged

- According to Momentum, they can't pay out because Nathan Ganas failed to declare his actual state of health

- During a recent radio interview, the CEO of Momentum, Hillie Meyer, made matters worse with his 'insensitive' response

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Momentum found themselves in a storm of disapproval after they refused to pay out a life insurance claim.

The company refuses to pay out R2.4 million to Nathan Ganas' wife after he was murdered protecting his wife from hijackers.

According to Momentum, they can't pay out the insurance claim because Nathan failed to declare that he had high blood sugar levels, according to a report by The South African.

A recent radio interview by Hillie Meyer, CEO of Momentum, just made matters worse for the company.

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South Africans have been outraged about Momentum's refusal to pay since it came to light.

When Meyer spoke to Eusebius McKaizer on Radio 702, he made matters worse as his response was seen as 'insensitive'.

I understand the problem. It’s difficult for our clients and consumers. This is the crux of the dilemma - I know the tragic circumstances but we need to step back and look at it holistically. If a disclosure comes to light, then it basically means that the client was not truthful. That basically means the contract is invalid. It’s important to take emotion out of our decisions. If we lost our discipline around these cases, insurance premiums would go up. But more importantly, some clients wouldn’t take the cover they need. Just when is it acceptable for a client to be untruthful? We must remember that any death is a tragic one

Listeners were disappointed with the lack of sympathy and empathy shown by Meyer and Momentum. Even Eusebius found it hard to keep his cool during the interview.

He called it the 'worst PR defence he’s ever heard from a company'.

While Momentum will give a refund to the Ganas family and let them keep the R50 000 cash benefit they at first demanded back, South Africans are not impressed.

Here's what some had to say:

READ ALSO: Tweeps dumbfounded as man raises his cheating wife's baby as his own

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Source: Briefly.co.za

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