Mobile Network operator MTN has warned its customers about a new sim swap scam which aims to obtain their private information.
MTN says the scam entails a fake operator who calls the customer and asks for certain private information in order to block a sim swap which is being conducted on the customer’s number without their consent.
The scammers will then use the information they obtained during the phone call to do an actual sim swap. Once this fraudulent sim swap is completed the scammers can use the activated sim card to do a number of nefarious activities including upgrading of packages and taking out new phone contracts.
MTN told Fin24 that its customers should never respond to call centre requests to block a sim swap request. MTN has urged its customers to never respond to unknown numbers or emails with their personal details.
MTN says contract customers are required to visit an MTN store and produce valid ID in order to request a sim swap, while pre-paid customers could request a sim swap via USSD code, call centre or by visiting an MTN store, in all cases customers would be requested to answer security questions and provide valid ID.
Have you been the victim of a fraudulent sim swap and if so what damage did you suffer?
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