They are popularly known to be loud, rowdy, some dirty and in most cases annoying to their customers - these are the touts of public service vehicles (PSVs) in Nairobi.
However, there are a few of them who still have a sense of humanity, those who understand service to customers requires patience and good communication skills.
One such man is Mwaura, who, according to Hodiah Chepchirchir's Facebook post on Thursday, June 13, he is not only patient with his customers, but also kind to them.
According to Hodiah, she was late in delivering food to her clients as she was caught in traffic and everybody alighted, leaving her alone.
Panicking, she decided to carry the food and walk to her destination but the conductor would not allow that to happen.
"This conductor from MSL Sacco made my day. His name is Mwaura. I was getting late to deliver food because there was too much traffic, so everybody alighted and I was left alone in the matatu," narrated Hodiah.
"I was panicking because I was getting late. He saw me struggling to lift the bag so I could alight the matatu but he took it and said he will walk me to where I was going," said the woman.
True to his words, he actually did help her carry the luggage to where she was going while having a chat with her, but what warmed her heart the most was his prayer for her business to grow.
"We spoke and he asked what I do. I explained to him that I do food business and that was food I was carrying to deliver to clients," she said.
"He just said 'don't worry madam, God will bless you with a car so you will be taking food to even bigger offices' and I was saying heavy amens," she added.
On arriving at her destination she was touched, and since he couldn't have a share of the food she was delivering, she tipped him for his kindness.
"There are wonderful humans out here. I will go back to the stage and will look for him with food soon," she said.
Indeed there is a fair share of good people out there whom we never get to hear about.
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