- Old Mutual has apologised after a viral video circulated showing a family taking a body to their offices
- The family said they wanted the company to process their funeral claim
- Social media users were up in arms at the video and did not accept Old Mutual's apology
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Old Mutual has apologised profusely for the events which led to a family carrying a dead body into their Stanger branch in order to receive a funeral claim. A video of the disturbing incident went viral on social media yesterday, leading to the insurance company speaking out. Many South Africans, however, are still angry and do not accept the apology.
Yesterday, Briefly.co.za reported that a video circulated on social media showing a group of women carrying the body of their dead relative into an Old Mutual branch. The drastic action was supposedly because Old Mutual failed to pay out the deceased's funeral claim. The footage has caused uproar in Mzansi and some have called for a boycott of the company.
Old Mutual has since made the payment to the family of Sifiso Mtshali from KwaMaphumulo. The company has also apologised and released a public statement. According to them, the claim was processed as speedily as it could be but it had to undergo further assessment.
Their apology fell on deaf ears. Angry social media users did not accept the explanation or apology and others continued to call for a boycott of the company. Twitter user XoliMngambi said:
"#OldMutual can shove their “sorry” statement where the sun don’t shine. We don’t want to hear it right now. Good luck with new business!"
"They actually said nothing, no explanation on why it took them a week to settle a claim."
"The whole head of communication saying a whole lot of nothing!"
"Lousy statement, no accountability at all."
"We need to find a way to change their mindset and very quickly."
"Should we believe this? That sorry ain't genuine."
"This has Trevor Manuel written all over it. The arrogance and lack of details on the statement, they should've kept quite because the damage is already done. I wanted to cancel my policy with them and realised I don't have any policy with them."
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"Once again black people being put in the firing line for this PR mess."
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