SASSA left apologising after payment glitch delays grant funds

SASSA left apologising after payment glitch delays grant funds

- SASSA has been left apologising after an issue with the payment system resulted in hundreds being unable to access their funding

- With the financial pressure of the coronavirus pandemic weighing heavily on the pockets of citizens, many were unimpressed

- The grant agency has provided some clarity on the situation on Monday

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SASSA has come under fire after a payment glitch left them unable to pay hundreds of citizens on Monday.

IOL reports that SASSA director of communications and marketing, Sandy Godlwana, clarified that the agency had been able to fix the issue.

"Funds will now be released to beneficiaries’ accounts this afternoon after 3pm and can even be accessed from tomorrow (Tuesday) going forward. Those with South African Post Office/Sassa cards can go to their nearest Post Office to get their grant as manual payments can be done at these outlets."

The agency has since aplogised to beneficiaries for the inconvenience caused amid difficult economic times due to the coronavirus pandemic.

READ ALSO: Covid-19: Citizens weigh in on UIF and grant increases during lockdown

Grant beneficiaries were reminded that the payout format had changed in a bit to limit the number of beneficiaries withdrawing funds at the same time.

"Last month Sassa announced that to ensure compliance with the State of Disaster requirements and to protect the vulnerable from month-end rush, they have implemented the staggering of social grant payments."

Older citizens and the disabled will be receiving their funds first with child grants set to be paid at a later stage.

"The first one covers the Old Age Pension and the Disability Grant while the second payment file covers all other grant types (Child Support Grant, Foster Child Grant and Care Dependency Grant). For further enquiries affected beneficiaries are encouraged to call Sassa customer care number 033 846 3400 or 0800 601011."

Briefly.co.za reported that most citizens welcomed the R500 temporary child grant boost offered by the government during the crisis.

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Source: Briefly.co.za

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