- The Indonesian national air carrier is planning to stop flight attendants wearing face masks
- Passengers are complaining that they cannot see crew members' smiles and this is apparently a big problem
- The airline has received numerous complaints from passengers
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Garuda Indonesia, the Indonesian national flag carrier, is planning to stop flight attendants from wearing face masks.
The national carrier is considering such a decision because passengers complained that they could not see the cabin crew members' smiles, Pulse reports.
Briefly.co.za gathers that the airline received numerous complaints from passengers who said the flights felt less hospitable.
Garuda CEO Irfan Setiaputra said:
"Many Garuda customers have complained about the flight attendants wearing masks as [the passengers] cannot see whether or not the [flight attendants] are smiling or frowning."
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Setiaputra, however, said the airline would consider plastic face shields.
The airline boss added:
"With this, human interaction on the plane can still occur, although minimised, and everyone can feel safe but also comfortable."
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