Explainer: Double glitch affecting Capitec, Nedbank customers

Explainer: Double glitch affecting Capitec, Nedbank customers

- Both Nedbank and Capitec clients have been affected by a glitch affecting their accounts

- Some transactions from Monday were double-processed during the early hours of Friday morning

- This had customers up in arms with the banks promising to rectify the errors

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Double-check your statements folks: some transactions with Nedbank and Capitec duplicated early on Friday.

Interactions, including those at card machines, have seen the amount deducted twice from bank accounts across the country.

Numerous stores across South Africa use these machines, resulting in widespread panic when clients saw the additional deductions.

coronavirus

The glitch had mostly affected Capitec clients. Image: @CapitecBankSA/ Twitter
Source: UGC

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BusinessTECH confirmed that Nedbank said some transactions made on Monday were processed twice:

"Nedbank can confirm that certain individuals were impacted by a technical error involving the processing of card transactions."
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The bank apologised for the inconvenience caused by the glitch, promising to rectify the error within the next 24 hours by reimbursing customers.

The vast majority of people affected by this incident were Capitec account holders although it remains uncertain exactly how many.

The Financial Sector Conduct Authority has reminded citizens affected by the incident that they can file a complaint with the banking ombudsman if they don't receive a refund.

The entity promised to continue engaging with banks in order to ensure processes are continuously improved:

"As part of the requirements in the FSCA’s Conduct Standard for Banks, the FSCA will continue to engage with the banking sector and review their systems and processes to avoid such instances occurring in the future."

In other news, Briefly.co.za reported that Cabinet has approved the extension of the national State of Disaster to 15 October after first implementing it in March.

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A statement issued on the matter commented that the decline in new Covid-19 cases was noted and welcomed:

“Cabinet welcomes the drop in the number of new confirmed Covid-19 cases over the past few weeks and the improved recovery rate that has increased to 87%."

Citizens were encouraged, once again, to keep practising social distancing and other preventative measures:

“Let us build on the momentum of this encouraging news and continue to work together to consistently do the right things, such as practising social distancing, wearing a mask when in public, and washing hands with soap and water or using an alcohol-based hand sanitiser.”

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Source: Briefly.co.za

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