- Former Telkom customers were worried that they were being scammed when they received statements from the communications company
- The statements said that Telkom owed them money, people were sceptical especially since the call centre had no knowledge of the statements
- Telkom has confirmed that it does owe 50 000 customers money for cancelled landlines
Former Telkom customers have been getting account statements from the communications company. Normally, any statement from Telkom normally tells customers what they owe.
This time the shoe is on the other foot, Telkom is letting customers know that they owe them money. People were so shocked by the statements that were convinced that it was a scam.
Briefly.co.za learned that what made matters worse, is that the Telkom call centre had no idea about the statements. However, Telkom has confirmed that the company does owe some of its former customers, as many as 50 000, money.
Mooketsi Mocumi, Telkom group communications executive, said that the statements have been sent to customers who cancelled their landlines but never collected their refunds according to Business Insider.
Customers have been reluctant to provide their bank information due to fears of being scammed.
"Should the customer want to claim their refund, a refund request must be logged with proof of banking details for Telkom to process the refund request," said Mocumi.
If you believe that Telkom might owe you money, you can contact their call centre via their helpline 10210.
Earlier, Briefly.co.za reported that For the longest time, Telkom has played second-fiddle to companies such as MTN when it comes to services offered in the country. This has not stopped the telecommunications giant from staging a fight against its competitors in claiming a stake in the local market.
Not only did Telkom take the fight to their competitors’ doors by launching the Telkom LIT TV box, but the company also doubled down on other strategies, such as cheaper data bundles. LIT TVC 100 Android-powered media box has had a good reception with many positive reviews online.
In other news, Briefly.co.za reported on the various ways to purchase Telkom internet on your mobile phone. The prices for various prepaid bundles were also outlined.
The data deals are crafted to meet the needs of varying clients; hence, the offers and prices for voice bundles and prepaid ones are different for each subscriber as they depend on one’s usage and behaviour. You can now enjoy your browsing!
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