- Pearl Thusi knows the power of social media and just proved it after having trouble getting City Power Joburg’s attention
- Taking to social media, Pearl explained her situation and tagged City Power Joburg in the post
- Just as Pearl expected, she got a response, but not the one she was looking for
Pearl Thusi knows the power of social media and just proved it. After having trouble getting City Power Joburg’s attention, Pearl was left with no other choice than to take it to the Twitter streets.
After trying to contact City Power Joburg multiple times regarding an exposed power box hanging outside her gate and getting no response, Pearl knew she had to get their attention in a more public manner then.
Taking to social media, Pearl explained her situation and tagged City Power Joburg in the post. Pearl made it clear that she did not want to take the matter to social media but felt she had no other choice.
“Hi @CityPowerJhb, I have tried everything to get help & now I’m resorting to social media. An issue that’s putting my family in danger- an exposed box hanging off the pole right at our gate that sparks & destroys appliances when there are storms. Need help urgently.”
While, just as Pearl expected, she got a response, but not the one she was looking for. It is sad to see that people have to go to these extents to get a response regarding something that is potentially life-threatening.
City Power Joburg told Pearl to call the call centre, as if she had not thought of that already - definitely not the response Pearl was looking for.
“Hi Pear [sic], please log a call on http://citypower.mobi for further assistance.”
Briefly.co.za previously reported that the Johannesburg energy and electricity provider, City Power, executed a series of illegal connection power cuts.
IOL reported that City Power officials, aided by members of the SANDF, JMPD and police, descended on Rabie Ridge, Midrand and disconnected illegal electricity connections that had been powering shacks and houses in the area.
City Power spokesperson Isaac Mangena said the illegal connections had caused unplanned power outages that had become a source of frustration for Johannesburg residents recently.
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