‘We Will Still Buy There’: SA Backs Shell Garage Manager After Rotten Chicken Complaint by Customer
- A customer accused the SPAR Express at Mooketsi Shell Garage in Limpopo of selling them rotten fried chicken that was green inside and had a bad smell
- A video of the confrontation began circulating on 6 August 2026, showing a manager attempting to calm an angry customer
- South Africans online praised the manager’s composed response to the complaint, with many saying they would still shop at the store
PAY ATTENTION: Mark Briefly News as a preferred source, and our content will appear higher in your Google feed!
Source: TikTok
A customer confrontation at a Limpopo petrol station went viral after a buyer accused a SPAR Express outlet of selling them rotten fried chicken.
The incident took place at the Mooketsi Shell Garage on the R81 in Limpopo. A customer alleged that the chicken they purchased was green on the inside and gave off a foul smell, raising serious food safety concerns.
TikTok user @mandla_30musa posted a video of the confrontation on 6 August 2026, which quickly spread across social media. In the clip, a woman believed to be the store manager stepped in to address the situation directly. Rather than becoming defensive, she remained calm, offered a full refund and apologised to the customer on the spot.
Shell manager’s response wins over Mzansi
The store chose to refund the customer and express regret over the experience. It was this response that caught the attention of South Africans watching online.
PAY ATTENTION: You can now search for all your favourite news and topics on Briefly News.
While the original complaint sparked the video shared by @mandla_30musa, the story that went viral was the manager’s composure under pressure. Many viewers were quick to distinguish the complaint and the way it was handled, with the majority siding with the manager.
Watch the confrontation at the Mooketsi Shell Garage below:
How South Africans reacted
South Africans flooded the comments section with support for the manager:
@Annerivandyk said:
“She apologised, treated you with respect and offered a refund. What more do you want? It can happen to any shop, but it's all about how the manager handles the situation. She did great.🔥”
@sipho_msixty0 wrote:
“The lady knows how to handle bullies.”
@nick loate added:
“We stand with the lady. 🥰”
More stories involving Shell garage
- A workplace trend took an unexpected turn when one woman introduced her circle, leaving viewers both impressed and curious.
- A Shell petrol attendant from Newcastle, KZN, has set social media alight after showing off a talent nobody at the garage ever expected to hear.
- A young Shell petrol attendant in Pretoria performed a spot-on Donald Trump impersonation, pretending he is visiting the filling station.
PAY ATTENTION: Follow Briefly News on Twitter and never miss the hottest topics! Find us at @brieflyza!
Source: Briefly News
