How to cancel a DStv subscription? The only guide you need

DStv is among the largest satellite TV service providers in contemporary South Africa. The platform has grown enormously since its launch in 1995. While DStv has numerous South African clients, an active user might want to cancel their subscription for several reasons. In such an instance, learning how to cancel a DStv subscription can save you time and money.

Key takeaways

• Some users prefer to cancel their DStv subscription because of the rising costs of packages.
• Knowing how to cancel a DStv subscription is important if you no longer wish to pay for the service.
• Learn how to go about it in this article.

How to cancel a DStv subscription in SA in 2025

Have you ever wondered how to cancel your DStv subscription in 2025? Here is a look at the different methods you can use to cancel your subscription.

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How to cancel a DStv subscription online (self-service portal)

If you have been asking yourself how to cancel your DStv subscription without calling, you can use the self-service portal. The portal is accessible on the DStv app or any web browser. Here is how to cancel DStv on the app.

• Log in to your DStv Eazy portal account.
• Navigate to the account page through the main menu.
• Select the Add or Change option.
• Choose the specific subscription you intend to cancel.
• Click on Cancel Subscription and follow the on-screen prompts to complete the process.

NB: If you have been asking how to cancel Showmax on the DStv self-service portal, you will also follow the steps above. You should choose Showmax as the specific subscription you wish to cancel.

Visiting a customer service centre

MultiChoice, the company that owns DStv, has multiple customer service centres in South Africa. If you experience challenges cancelling your subscription on the self-service portal, you should know how to cancel a MultiChoice subscription in person.

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Feel free to walk into one of the service centres and ask the officials to cancel your account. You will be asked for a few details related to your account to unsubscribe from the service, so have them on standby, especially your DStv connect ID. Soon after, the cancellation will be done.

Contacting customer service

DStv has a decoder insurance policy that customers agree to follow before installation. If you wish to learn how to cancel DStv insurance, contacting customer service is the third option.

You can call the company’s customer service line if there is no Multichoice customer centre near you. An assistant will be available to help with your account closure. Use the following contact details to cancel your subscription.

• Telephone number: (011) 289 2222
• Email address: help@dstv.com.

Using the DStv self-service WhatsApp chat

If you wish to learn how to cancel your Showmax subscription on DStv, you can use the DStv self-service WhatsApp chat. You can also use the chat to unsubscribe from any other service.

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You can access the WhatsApp chat via the number 060 060 3788. Here are the steps to follow after saving the number on your smartphone so that it can reflect on your contact list.

• Open WhatsApp and start a new message to the DStv self-service WhatsApp chat number.
• Send a Hello or Hi to the chatbot.
• The bot will provide a menu. Choose My Products.
• You will then be taken through the necessary steps to cancel your subscription. This will take a short time.

How to cancel a DStv subscription via SMS

There is no SMS option to cancel a DStv subscription in South Africa as of 2025. However, Multichoice customers can use a USSD code to access multiple services. To use this option, dial *120*68584# on your cellphone and follow the prompts.

Allowing your subscription to run its course

If you are not billed automatically from your account, the easiest option to cancel your subscription is to let your current payment run its course.

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When you fail to renew it, the subscription will be cancelled automatically. Beware that this only works if your subscription fee is not deducted automatically from your account.

How to cancel a DStv debit order

A debit order means you have a debit card linked to your MultiChoice account. This means that at the beginning of each period, funds are automatically deducted from your account to facilitate a seamless viewing experience.

To cancel the order, use any of the first four cancellation options. Alternatively, visit your bank and request a suspension of the MultiChoice order.

Why do people cancel DStv?

Here is a look at some of the most common reasons for cancellation.

• Cost: Some people feel that the cost of satellite television has risen to unaffordable levels.
• Availability of better options: Streaming sites such as Netflix, Hulu, and Disney+ have adversely affected satellite television service providers worldwide.
• The rise of the Internet: Today, most people can access content that was once exclusive to satellite TV on various platforms on the Internet.

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How long does it take to cancel DStv?

It takes a few minutes to cancel your subscription on the self-service app, or portal, or call customer care. Cancelling it at the nearest DStv customer care branch will also take a short period.

How long does it take for Dstv to disconnect?

It takes a few minutes or less to cancel your subscription, but DStv may take up to seven days to process your cancellation.

How do you suspend your Dstv subscription?

You can suspend your subscription on the self-service portal, via WhatsApp, contacting a customer care desk, or visiting a customer care centre. Check more details above.

How do you disconnect from a DStv stream?

To disconnect from a stream, exit the DStv app on the device you are using. When you do this, you will be automatically logged out of your account, so the stream will not continue.

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What happens if you cancel DStv?

When you cancel your subscription, the company only deactivates your account at the end of the billing period. If your billing period ends on the 25th of each month and you cancel on the 10th, for instance, you can still access the services until the 25th of the same month.

What is a DStv Connect ID?

A connect ID is the means MultiChoice uses to identify its clients. Whenever you call a MultiChoice customer care agent, they will probably ask for your connect ID to confirm you are the account holder.

Can you rejoin DStv after cancellation?

Yes, if you still have the necessary equipment, you can reactivate your subscription. Visit the self-service portal or use the app to rejoin by selecting your desired package. You will be allowed to reactivate your account without accruing any penalties.

How do you disconnect your DStv decoder?

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The best way to disconnect is by engaging the services of a qualified electrician. They will help unlink the cables running from your decoder to your television or AV receiver and those from the dish to the decoder.

Figuring out how to cancel a DStv subscription comes in handy when you want to discontinue the service. There are various reasons one might want to make this change, one being the subscription cost.

DISCLAIMER: This article is not sponsored by any third party. It is intended for general informational purposes only and does not address individual circumstances. It is not a substitute for professional advice or help and should not be relied on to make decisions of any kind. Any action you take upon the information presented in this article is strictly at your own risk and responsibility!

Briefly.co.za recently published a list of all DStv packages, channels, and prices. DStv South Africa offers more than 150 channels.

You can enjoy a vast range of entertainment in the comfort of your living room. MultiChoice offers a great selection of channels via their DStv satellite television service to suit everyone’s needs.

Source: Briefly News