How to cancel DStv subscription?

How to cancel DStv subscription?

Do you feel that it is time to unsubscribe from the DStv package that you no longer need? There may be other companies offering similar services at a much affordable price, and you may consider shifting to the cheaper option. Are you stranded with regards to cancelling your current service provider? Here is a simple guide to help you on how to cancel DStv.

how to cancel dstv

Image: Instagram @dstvza
Source: Instagram

Digital Satellite Television provides a broad array of service packages to suit the needs of its subscribers. Such include football games, kids’ entertainment and family-friendly viewing. The packages offered by the company include:

  • Premium package
  • Compact Plus
  • Compact
  • Family
  • Access
  • EasyView

The most popular package is the Compact Plus one, while the most affordable one is EasyView with 38 channels going for R29. So how do I cancel my DStv subscription? This is one of the mostly asked questions by subscribers when they no longer require the services. Continue reading as we will thoroughly explain the DStv cancellation process in this piece.

READ ALSO: Welcome to the latest spectator sport – eSport takes on in South Africa

The need for cancelling DStv

Although Digital Satellite Television is headquartered in South Africa, most subscribers are interested in knowing how to unsubscribe from its services owing to the fact that there are cheaper available options such as Netflix or Showmax. One of the reasons that most people do not cancel their DStv subscription is because of its sports channels, as the company has the privilege to broadcast all the quality sporting events. However, if you are not a sporty person, get to know how to unsubscribe to facilitate your transition to Netflix packages that vary from R99 to R169 per month. This is quite affordable when compared to the Premium package offered by Digital Satellite Television which is R809 per month. Alternatively, you can also switch to Showmax for R100 a month. Choosing either makes sense from a budget point of view.

How to cancel my DStv subscription

Dropping DStv for Netflix or Showmax is a simple procedure and here is how to do it.

cancel dstv subscription

Image: Instagram @dstvza
Source: Instagram

Going through the Digital Satellite Television website, they will try and convince you to subscribe for a cheaper package instead of completely cancelling your subscription. Nevertheless, if your mind is made up, you can call or visit any of the nearest call centers and get assisted by a qualified customer care agent who will offer you a DStv cancellation form that you need to fill.

Alternatively, you can learn how to cancel DStv online without having to contact their call centre. To cancel Digital Satellite Television services online by yourself, you will need to sign up with the Connect ID and do it. In case you need to reconnect the package, you can still do it at any point.

Refund after cancelling subscription?

When cancelling subscription from Digital Satellite Television, most subscribers ask whether they will get a refund of the amount already paid. The answer to this is that since services are prepaid, the money will not be refunded but you will still enjoy your services for the current month and cancellation will only take effect at the end of the month prior to your next payment date.

DStv self service

This is a feature by the broadcasting company to help its consumer manage their accounts without having to call the Multichoice call center. With the self-service option, subscribers can:

  • Fix errors with their account.
  • Make monthly payments as well as get information pertaining to the payments.
  • Conduct online credit card payments and set recurrent monthly costs.
  • Rent box office movies.
  • Reconnect their accounts after making payments.
  • Edit their profiles and personal information

To gain access to Digital Satellite Television self-service via your phone in South Africa, just dial *120*68584 and follow the prompts. You can also contact Dstv via its social media platforms such as Twitter @DstvSelfService and Self Service on Facebook @dstvselfservice.

READ ALSO: Netflix gets it right the South African way: New advert trolled DStv

We hope that you have found the information above useful and that you now have figured out how to cancel Dstv subscription.



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