FlySafair Impacted by 'Major Technical Event' Hindering Services

FlySafair Impacted by 'Major Technical Event' Hindering Services

- FlySafair is one of many airlines across the globe that have faced trouble due to an international booking system's 'technical event'

- Chief Marketing Officer of the airline Kirby Gordon stated that the 'technical event' inhibited FlySafair's ability to sell new tickets

- Gordon explained that other services at the airport are still available as they don't use the same systems

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An international airline reservation system has caused booking issues for South African airline FlySafair. Radixx International reportedly suffered a terrible technical event impacting all its clients across the globe.

Speaking to Briefly News, FlySafair's Chief Marketing Officer Kirby Gordon, the outage has been 'incredibly frustrating' as it had hindered its ability to sell new tickets or make any changes to existing reservations/bookings.

Gordon stated that the systems that manage airport administrations are different and there has been no disruption to operations other than online check-ins which must be done at the airport now.

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FlySafair impacted by booking systems 'major technical event'
FlySafair's booking systems have been impacted by a 'major technical event' from an international company. Image: Darren Stewart/Gallo Images and stock
Source: Getty Images

Gordon explained that Radixx is part of the Sabre group of companies which also provides reservation systems to local airline Gordon said:

“Since the system went offline our tenacious local teams have been working through the night for the past 48 hours to bring a backup system online. This mini booking platform allows customers to make basic reservations for one-way flights departing within the next 24 hours.
"All fares include a 20kg checked-in luggage allocation. Unfortunately, this backup system is very basic and doesn’t facilitate changes to existing reservations or online check-in."

Previously, Briefly News reported on the airline after they removed a passenger for failing to wear a mask. A clip no longer than two minutes shows an unknown passenger becoming aggressive after being removed for not following Covid-19 protocols.

The passenger was not wearing a mask and became rowdy when attendants attempted to remove him. FlySafair stands by its decision to remove the passenger from their plane adding that it is the crew's responsibility, by law, to enforce these regulations.

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Speaking to Briefly News, FlySafair's Chief Marketing Officer Kirby Gordon said the reality is that the removal of the passenger is "the right thing to do".

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