“This Poor Service”: Patients Revolt After Staff Allegedly Takes 2-Hour Break During Peak Hours

• A viral video captured a chaotic scene at a local clinic where patients became furious after discovering staff members had taken an extended hours of break during peak hours
• The incident sparked widespread outrage and calls for an investigation into the clinic's management, with many demanding better treatment of patients and accountability for the staff's actions
• It has also ignited a broader conversation about the state of public healthcare in South Africa, with community leaders and social media users expressing concerns about overcrowding, inadequate services, and staff attitudes in government facilities

A shocking incident at a local clinic has left patients and community members in an uproar after staff members allegedly took an extended two-hour break during peak hours.

The incident, which was captured in a viral TikTok video, shows furious patients demanding answers from the clinic’s staff, while security guards were forced to intervene to prevent a physical confrontation.

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Patients revolt after staff allegedly take a 2-hour break

In the video posted by @deedineozwane0 on 24 July 2025, where she alleged that the local clinic did not attend to any of their patients for two hours as they were "fed up," they retaliated against their actions.

"We honestly need intervention with this poor service, we get from the government facilities," @deedineozwane0 wrote in her TikTok caption.

Community members are seen expressing their frustration in the clip as they wait for essential medical attention. The situation escalates quickly as patients, already frustrated by the long waiting times, learn that clinic staff members had left for a break during a critical time when many needed care. The situation took a dramatic turn as some community members began to approach the staff members aggressively, but security quickly stepped in to separate the individuals and prevent any further conflict.

As the video gained traction on social media, many have called for an investigation into the clinic’s management, demanding accountability for the staff’s actions and better treatment of patients in the future. Several community leaders have also expressed concern over the lack of adequate medical services and have pledged to raise the issue with local health authorities, as @deedineozwane0 did by tagging the Department of Health call for them to intervene.

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The clinic has yet to release an official statement regarding the incident, and questions remain about whether the staff's actions were in violation of clinic protocols. This incident has sparked a larger conversation about the state of public healthcare and the treatment of patients in Mzansi’s overcrowded clinics.

Watch the video below:

SA's reaction to the government health facilities crisis

The online community in South Africa took to the comments section to express their thoughts on the health facilities crisis in the TikTok video, saying:

Tboss.T said:

"Malema said this... After fighting foreigners... You will turn and fight against each other... people thought he was crazy."

Chrisie added:

"The problem is these nurses don't have a passion for this job. They are just doing it for money."

Lily expressed:

"Now it's not about foreigners; they are now fighting themselves. Malema said this before."

Itumeleng Ntsasa wrote:

"The biggest issue here was never the foreigners."

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LadySK commented:

"Bad service? I don't believe it. Things are supposed to be perfect now."

More stories on South African hospitals

• Briefly News reported that a woman has captured the attention of Mzansi netizens after sharing a series of images rating the meals she received during her stay at a private hospital.
• A shocking video showing pregnant women sleeping on the floor of a hospital has gone viral, sparking widespread outrage across South Africa.
• The South African government has involved the South African Police Service in response to growing incidents of illegal foreigners being removed from public healthcare facilities.

Source: Briefly News