Useful information on MTN and Vodacom contract cancellation processes

Useful information on MTN and Vodacom contract cancellation processes

Leaving a contract cell phone service has never been easier than it is now. When the terms of the service no longer serve your needs, it may just be time to call it quits. In this article, we guide you through the process of terminating the agreement, and just how easy it is. So, if you are interested in finding out the MTN and Vodacom contract cancellation process, you are in the right place.

Vodacom contract cancellation processes
Image: Instagram, @ats_hq
Source: Instagram

In this article, we cover a lot on how to cancel a contract service from both MTN and Vodacom, what situations warrant such as an action and whether or not it is a good idea.

READ ALSO: How to recover your forgotten SARS eFiling login password with ease

What is a contract cell phone service?

Here the service provider gives you the phone of your dreams at a price which you think is fair when you pay per month, but in reality, it takes a toll on your pocket.

Read also

5 tips to make buying a car online a whole lot easier

In this payment plan, you pay the carrier every month and it is mainly done via direct debit. What happens is that they generate your bill and a week or two weeks earlier and you are required to pay after that. It is recommended that you select the payment day as the same day in which you get your salary.

In the long run, many say it is really not worth it because after the two years i.e 24 months of payment, the phone is already out-dated, and you will still be paying exorbitant amounts of money.

Why cancel a contract cell phone service?

There are several reasons why users leave the contract services. If you are not sure whether to leave, look at the reasons below and decide if the service is working for you or not.

  • If you are planning to move out of the current country.
  • If the cost of service is too high.
  • If you are not using the cell phone as much as you anticipated.
  • When you are unhappy with the service provided.
  • When you are looking for a new device or carrier.

Read also

30+ good excuses to miss work on short notice. Missing work has never been easier

READ ALSO: 10 best private schools in Johannesburg

Vodacom cellphone contract service

Here we will see how Vodacom phone contracts can be terminated.

How to check when my Vodacom contract expires

Since the time of the conception of the contract, it goes on for 24 months. If you are unsure about how long yours has stayed, log in to your Vodacom and it will be displayed on the account summary page.

Vodacom contract cancellation number

If you want to make Vodacom cancellations, or you are having second thoughts the Vodacom phone contracts, you can reach the Vodacom call centre at 082 111.

To get to cancelling Vodacom cellphone contracts, you first go to Vodacom account queries and then under that go to cancellations.

How to cancel Vodacom contract

When you are requesting a cancellation, you receive a cancellation quote from the operator on the other side of the line. Tarrific has revealed how the quote is calculated, and the process ensures you pay quite an amount. To calculate the Vodacom fee that will be paid:

Read also

Vrbo app: Everything you need to know about the Airbnb alternative

(Device subsidy * Months remaining)+(monthly package fee * months of remaining contract)*75% + current balance

This formula is based on “reverse engineering cancellation quotes” by Tariffic

The less the time remaining for the agreement to end, the less the fees you will be required to pay and the easier it is to cancel Vodacom contract. We can assume that the high fees discourage customers from leaving.

If you still decide to proceed with the cancellation, You will be required to pay the fee via EFT and send a proof of payment to the care provider. It is advised to cross-check the quote on your own before you decide to pay the fee.

How do you switch a contract number to a Vodacom number?

If you wish to switch from another contract number to a Vodacom number, the steps to be followed are quite simple.

Read also

How does Bumble work? All you need to know about the app

You ave two options, and you can submit your details online, which is a much simpler and more straightforward procedure or you can do it manually.

If you choose to do it manually, you can visit the nearest Vodacom shop. What you will require to have is:

  • Your Identification card/passport.
  • Proof of residence.
  • Bank statements going back 3 months and stamped by the bank.
  • A copy of your payslips going back 3 months.

READ ALSO: Australian Visa requirements and step-by-step application process

MTN cellphone contracts service

Here we will see how to terminate contracts by Mobile Telephone Network i.e MTN.

MTN contract cancellation processes
Image: instagram,'s
Source: UGC

MTN contract cancellation number

The MTN call centre number for contract customers is 083 135. The MTN contract customer care number is especially useful if you need to make a confidential report. You can also send MTN an email st Another MTN cellphone contract contact is via completing an online form at the website.

Read also

Sell my car fast! The best options to safely sell your car

How to cancel MTN cellphone contracts

The process of MTN contract cancellation is almost exactly the same as cancelling Vodacom contract. Where you receive a cancellation quote from the operator on the other side of the line. If you still want to proceed with MTN cellphone contract cancellation, you pay for the cancellation fee. You will be required to send proof of payment to the provider.

You can double-check the quote by using the formula by Tarrific below:

(Cost of phone/24)*months remaining + current balance + one month invoice)

This method has also been derived from the reverse engineering of the cancellation quotes.

It is important to note that Vodacom is the most expensive in regards to cancellation fees as compared to the others such as Telkom. It was closely followed by the MTN cancel contract fee, and these fees do add up. That is everything you need to know about online cellphone contracts deals, the MTN customer care number from Vodacom customer care, how to MTN cancel contract, as well as the Vodacom cancel contract.

Read also

What is the best cellphone insurance in South Africa?


  • Second hand cars|The best second hand cars in SA
  • List of all Richfield College courses
  • Top 10 recruitment agencies in Gauteng
  • Top 10 recruitment agencies in Johannesburg
  • Jan van Riebeeck biography: death, facts and life achievements

Source: Briefly News

Online view pixel