“These People Work Hard”: Woman Shows Hectic Call Centre Job, SA Stunned

• A woman working as a team leader at a call centre shared a video of her colleague speaking to customers in their hectic working enviroment
• The clip amused TikTok users as it captured an intended moment where a call centre agent was unexpectedly seated in an unusual spot
• Social media users were in stitches after seeing the video, taking to the comment to share their respect for the industry
• Former call centre agent Nhanha Mpumlwana speaks to us about the pressure of the job

Call centre offices are often bustling with activity as agents handle incoming calls with requests for assistance or make outbound calls to sell or market products to customers.

A call centre team leader whose TikTok user handle is @kgodisoselwana captured a busy hour at her workplace and shared it on the streaming platform. The clip drew 882K views, 51K likes, and over 2.2K comments from Mzansi peeps who were entertained by it.

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Call centre agents in action

In the clip, TikTok user @kgosisoselwana captures a lady sitting underneath a work desk with her headset to escape the noise from others while on a call with a client. The clip then shows others standing on their feet, trying to clarify their points to customers on the other end of the call.

Watch the video below:

The ups and downs of the call centre industry

Briefly News spoke with Nhana Mpumlwana, a former call centre agent at Fenwick Boshoff Attorneys, about the call centre industry and its demanding nature.

"In the years of working in the call centre industry, I can safely say it is one of the most stressful jobs I've ever done."

"There are targets to be met, and even when you try your best to make as many calls as possible, accounts payments are still not up to you."

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She went on to add:

"As stressful as the job was, it taught me patience and perseverance and helped strengthen my communication and negotiation skills."

"Starting at a call centre as a young person prepares you for the real world and helps build resilience for future challenges."

Mzansi comments on the lady's post

The clip attracted comments from social media users who were shocked to hear the noise of the call centre environment. Many shared they would never cope as the environment would give them anxiety, and others praised those working in the field for their patience and ability to handle pressure.

User @Sonkondlokazi WeSizwe✨ said:

So much noise? I wouldn't cope. I'd cry everyday when coming to work.😭

User @Phuti_meso added :

"Did it for 2 months. Still grateful for the experience. 😂🥰

User @user3479723457223 shared:

"That time I feel like I'm being abused at work and wanna leave without another job😔, let me appreciate this k%k bank job yazi, people are going through a lot 🙏."

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User @Powder detailed:

"That's why I'm always nice even when declining. These people are working hard."

User @VuvuMamthembu shared:

"When I think of CCI I want to cry. 😭 How I survived 9 months there, andazi (I didn't know)."

User @Msizi Basil Khumalo said:

"Call Center is the start of many careers in life. It grooms you to be the best version of yourself in the working environment 👌."

3 Briefly News call centre-related articles

• A TikTok user reviewed the salary of a call centre agent with a total earnings of R33 000.
• A call centre employee shared that her job got her a license, a car, and an apartment and provided others with opportunities.
• A lady from Cape Town shared her frustration after working at a call centre for ten years.

Source: Briefly News