Bolt contact details in South Africa: how to reach customer support fast
Bolt contact details in South Africa range from in-app support and email to mobile and physical addresses for select cities, such as Johannesburg. Customer service comes in handy when you encounter a snag, like your ride failing to show up, getting delayed, or experiencing payment issues.
Source: Instagram
TABLE OF CONTENTS
Key takeaways
- Bolt's contact details in South Africa are city-specific, like capetown@bolt.eu in Cape Town and polokwane@bolt.eu in Polokwane.
- Email is Bolt's primary mode of direct contact, but some cities have mobile and WhatsApp numbers.
- In-app support allows Bolt users to report issues, find answers to FAQs, or make calls through the in-app calling feature with VoIP.
How to contact Bolt customer service in South Africa
The South African Bolt customer support team can be contacted through a particular city's email address, while a few locations have mobile and WhatsApp numbers. Contact information for major towns includes:
| Location/City | Contact details |
| Countrywide support | -General support: southafrica@bolt.eu -Bolt food support: za-food@bolt.eu -Bolt Business support: southafrica@bolt-business.com |
| Cape Town, Western Cape | -General support: capetown@bolt.eu-Website: bolt.eu/en/cities/cape-town/ |
| Durban, KwaZulu-Natal | -General support: durban@bolt.eu -New driver registrations: durban-signup@bolt.eu |
| East London, Eastern Cape | -General support: eastlondon@bolt.eu -New driver registrations: eastlondon-signup@bolt.eu |
| Emalahleni, Mpumalanga | -General support: emalahleni@bolt.eu -New driver registrations: emalahleni-signup@bolt.eu |
| Ermelo, Mpumalanga | -General support: ermelo@bolt.eu -New driver registrations: ermelo-signup@bolt.eu |
| Garden Route, Western Cape | -WhatsApp number: +27 630 787 791 -New driver registrations: george-mosselbay-signup@bolt.eu |
| Grahamstown, Eastern Cape | -General support: grahamstown@bolt.eu -New driver registrations: grahamstown-signup@bolt.eu |
| Johannesburg, Gauteng | -General support: southafrica@bolt.eu-Website: bolt.eu/en/cities/johannesburg/ |
| Kimberley, Northern Cape | -General support: kimberley@bolt.eu -New driver registrations: kimberley-signup@bolt.eu |
| Mbombela, Mpumalanga | -General support: mbombela@bolt.eu-New driver registrations: mbombela-signup@bolt.eu |
| Mthatha, Eastern Cape | -General support: mthatha@bolt.eu -New driver registrations: mthatha-signup@bolt.eu |
| Phuthaditjhaba, Free State | -General support: phuthaditjhaba@bolt.eu-New driver registrations: phuthaditjhaba-signup@bolt.eu |
| Pietermaritzburg, KwaZulu-Natal | -General support: pietermaritzburg@bolt.eu-New driver registrations: pietermaritzburg-signup@bolt.eu |
| Polokwane, Limpopo | -General support: polokwane@bolt.eu-New driver registrations: polokwane-signup@bolt.eu |
| Port Elizabeth/Gqeberha, Eastern Cape | -General support: portelizabeth@bolt.eu-Phone support: +27 600 540 223-New driver registrations: portelizabeth-signup@bolt.eu |
| Potchefstroom, North West | -General support: potchefstroom@bolt.eu-New driver registrations: potchefstroom-signup@bolt.eu |
| Pretoria, Gauteng | -General support: johannesburg@bolt.eu-New driver registrations: jhb-signup@bolt.eu |
| Komani (Queenstown), Eastern Cape | -General support: queenstown@bolt.eu-New driver registrations: queenstown-signup@bolt.eu |
| Rustenburg, North West | -General support: rustenburg@bolt.eu -New driver registrations: rustenburg-signup@bolt.eu |
| Thohoyandou, Limpopo | -General support: thohoyandou@bolt.eu-New driver registrations: thohoyandou-signup@bolt.eu |
| Upington, Northern Cape | -General support: upington@bolt.eu-New driver registrations: upington-signup@bolt.eu |
| Welkom, Free State | -General support: welkom@bolt.eu-New driver registrations: welkom-signup@bolt.eu |
| Worcester, Western Cape | -General support: worcester@bolt.eu-New driver registrations: worcester-signup@bolt.eu |
Source: Instagram
Bolt contact details at South African airports
Passengers can contact Bolt at major airports in South Africa. The ride-hailing service has designated pick-up and drop-off points at some airports and is equipped with a Scheduled Rides feature that tracks your flight. You can reach out to customer service using the following Bolt contact details:
| Airport | Contact details |
| Bram Fischer International Airport,Free State | -General support: kimberley@bolt.eu -New driver registrations: kimberley-signup@bolt.eu |
| Cape Town Airport, Western Cape | -General support: capetown@bolt.eu-Website: bolt.eu/en/airports/cpt/ |
| King Phalo Airport (East London Airport),Eastern Cape | -General support: eastlondon@bolt.eu-New driver registrations: eastlondon-signup@bolt.eu |
| George Airport, Western Cape | -WhatsApp: +27 630 787 791 -New driver registrations: george-mosselbay-signup@bolt.eu |
| Kimberley Airport, Northern Cape | -General support: kimberley@bolt.eu-New driver registrations: kimberley-signup@bolt.eu |
| Durban Airport (King Shaka International Airport), KwaZulu-Natal | -General support: durban@bolt.eu -New driver registrations: durban-signup@bolt.eu |
| Mbombela Airport, Mpumalanga | -General support: mbombela@bolt.eu -New driver registrations: mbombela-signup@bolt.eu |
| Mthatha Airport, Eastern Cape | -General support: mthatha@bolt.eu-New driver registrations: mthatha-signup@bolt.eu |
| Pietermaritzburg Airport, KwaZulu-Natal | -General support: pietermaritzburg@bolt.eu -New driver registrations: pietermaritzburg-signup@bolt.eu |
| Polokwane Airport, Limpopo | -General support: polokwane@bolt.eu -New driver registrations: polokwane-signup@bolt.eu |
| Port Elizabeth Airport, Eastern Cape | -General support: portelizabeth@bolt.eu -Phone support: +27 600 540 223 -New driver registrations: portelizabeth-signup@bolt.eu |
How to call Bolt South Africa via the app
Bolt has an in-app call option via mobile internet (VoIP) that allows users to contact support directly regarding an active order. Follow these steps:
- On your Bolt app, tap the red warning icon
- Select the 'Report an Issue' option
- Click the 'Call Support' button
- To end the call, tap the 'End Call' button
Bolt's head office contact number for the Estonia-based headquarters is +372 5307 9464, but it is recommended to reach out to your local city's customer service. Riders and drivers can also use the in-app support by clicking the 'Support' button in the app or website. This feature allows users to report issues and search FAQs on the taxi app.
Bolt driver engagement centres address
Drivers and riders can get in-person support at Bolt offices or driver engagement centres in South Africa. You must book an appointment to be served. The current physical addresses include:
- Johannesburg, Randburg: 29 Bond Street, Ferndale, Randburg
- Johannesburg, Sandton: 9 Charles Crescent, Strathavon, Sandton, 2031
- Cape Town: 0A Odin Drive, Thornton, Goodwood
Source: Getty Images
How do you call Bolt without the app?
You can request a Bolt ride without the app by going to the official Bolt website. Log in to your account using your phone number. Note that this option only supports cash payments if it works in your city.
Do you need a phone number to use Bolt?
You will need a phone number to use Bolt in South Africa. It is required during the registration process for account security, communicating with the driver, and getting support from Bolt.
Is Bolt available 24 hours?
Bolt offers 24/7 services across South African cities and airports. You can request a ride anytime, although driver availability may vary with the location, time of day, and size of the town.
Source: Twitter
The above Bolt contact details in South Africa should help you connect with their support team faster. Make the most of your riding or delivery experience without being stranded!
DISCLAIMER: This article is not sponsored by any third party. It is intended for general informational purposes only and does not address individual circumstances. It is not a substitute for professional advice or help and should not be relied on to make decisions of any kind. Any action you take upon the information presented in this article is strictly at your own risk and responsibility!
READ ALSO: Bolt driver requirements, documents and car considerations for South Africa
Briefly.co.za highlighted how to become a Bolt driver in South Africa. You must meet a set of personal and vehicle requirements.
The application is done on the official website or through the Bolt driver app. Your account will be activated once all the steps are completed and the requested documents are approved.
Source: Briefly News
