Zakes Bantwini Extends Sincere Apology to Fans After Bad Reviews of Abantu Music Festival

• Zakes Bantwini has acknowledged the negative reviews and complaints from fans who attended the Abantu Festival in Cape Town, particularly regarding the poor service at the event
• In a social media post, Zakes Bantwini thanked fans for their support and expressed his awareness of the challenges in the event's beverage and hospitality services
• Social media reactions to his post were mixed, with some attendees hoping for improvements and others sharing their disappointment in various aspects of the event

Zakes Bantwini has taken accountability for the bad reviews he got from fans who attended the Abantu Festival at the DHL Stadium in Cape Town.

Zakes Bantwini speaks out after Abantu's bad reviews

Social media was on fire after fans came out guns blazing at Zakes Bantwini. Many people who attended the Abantu Festival in Cape Town said the service at the event was bad. People, including those in the Business Lounge and VIP sections, said they had to stand in long queues for hours to get drinks and food.

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Taking to his Instagram page, the Osama hitmaker thanked fans for attending the show. He however admitted that his crew has noted the negative comments and they are working tirelessly to rectify that. He wrote:

"Thank you for all the support on our first Abantu stadium event. We made history together, along with all those in attendance, the artists that performed, our stakeholders and partners, and everyone that supported us as we embarked on this journey.

"That being said, we are also aware of some challenges experienced in our beverage and hospitality offering and would like to extend our sincere apologies to those affected. Currently, we are in dialogue with stadium management to troubleshoot all aspects of the show.

"Once this internal process has concluded, we will communicate measures to be taken for future editions of Abantu. Rest assured all of your feedback has been noted and well-received and we will implement the necessary changes to ensure that we provide concertgoers with the service they expect and deserve from us."

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Briefly News spoke to Tankiso Moshoeshoe, the Director of ETC Communications & Events who explained some of the challenges event organisers face for big events like Abantu. She said big events like that require proper planning and leaders for every department. This lessens the organiser's burden.

"In events like this, there are a lot of divisions that need great leaders! We have to have someone who deals with security, food stalls, VIP access, general access, paramedics etc…and everyone needs to ensure that they lead and brief their divisions very well!

"I as an organiser can source different people or companies to deal with all the divisions but I also need them to be competent enough in doing their jobs without being micro-managed."

She also added that having young people who can run around to ensure everything is smooth is also very important.

"Yes, I am supposed to make rounds and ensure that all is in order, have walkie-talkies, and have young blood who are runners that can ensure that if any crisis comes up they run and try to sort it out ASAP.

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"But it’s impossible as an organiser to sort out everything at once so we also put trust in the people appointed/hired to render the services to also do work diligently. If securities are weak and allow people to go to the VVIP section when the ticket specifies that it's VIP only, then those people have also failed me as an organiser because I had put my trust that a security guard would do their job."

Zakes Bantwini's post gets mixed reactions

Social media users shared mixed reactions to Zakes Bantwini's post. Some demanded refunds while others applauded him for speaking out.

@somilanathi said:

"As one of the disappointed people, I really hope you guys do better as this is an amazing concept that a bad experience that we had may result in not supporting the show again."

@jenileenmckay wrote:

"The performance was awesome, just the way thing were done. After all this drama, it was awesome. Zakes was definitely on fire, best part of the whole drama."

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@silo_athi added:

"I will never give any credit, for me it was a disappointing event. People have been asking about the dos and don'ts, no answer. They were surprised with insane rules at the event. Where we were told that you get in to the stadium you can't go out. Hayi mna am not happy."

Siya Kolisi shows off twerking skills to Zakes Bantwini's Osama

In more entertainment news, Briefly News reported that Mzansi is glad to have the Springboks back home after their historic win in the Rugby World Cup final against New Zealand.

It's been a celebration every day since the Boks arrived and they even got to party it up with Zakes Bantwini and Nandi Madida, who said her hubby had Siya Kolisi and the Boks twerking. Siya was captured getting down with his teammates and some supporters.

Source: Briefly News