City Power contact number, general queries number, locations, FAQs

City Power contact number, general queries number, locations, FAQs

Governments and stakeholders across the globe are constantly looking for ways to reduce carbon emissions by adopting cleaner energy sources. Electricity has proven to be a reliable source, and its use is expected to contribute to greener economies. In South Africa, Johannesburg-based City Power has made major contributions to the energy sector. Herein is all you need to know regarding City Power contact numbers and other details.

City Power contact
A night aerial view of Johannesburg. Photo: schalkm
Source: Getty Images

Electricity has become a basic necessity for people across South Africa on both domestic and commercial levels. Each country has its companies in charge of energy management and distribution.

Is City Power a government company?

The energy services company is owned and regulated by the City of Johannesburg and is mandated to set up and maintain a distribution network covering residents of the vast metropolitan area. With over 378,072 customers, 1,750 employees, and 181 enormous infrastructure, the company stands at the peak of energy providence in Johannesburg.

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City Power call centre

City power customers can contact the company for the following cases:

  • Billing inquiries
  • Outages
  • Emergency services
  • Reporting malpractices from employees

How do I contact City Power?

The company offers several communication channel options. Their customers can reach the City Power Johannesburg customer service on;

How do I get a hold of City Power?

The company's head office number is 011 490 7000, and the line is open 24/7. The energy company has various locations in the vast metropolitan Johannesburg area, and each region has its call numbers, as listed in the table below.

DescriptionContact number
Head office011 490 7000
City of Joburg0860 562 874
Tender011 490 7112
Cable theft011 490 7900/11/7553
Metering011 490 7484
Meter reading submissions011 490 7484
Anti-fraud and illegal connections0800 002 587
Alexandra/Kew depot011 443 8800
Midrand depot011 256 8500
Lenasia A depot011 213 3023
Lenasia B depot011 490 7693
Klipspruit depot011 933 1617
Hursthill depot011 611 0600
Randburg depot011 801 0700
Siemert Road depot011 402 5752
Bryanston Public Lighting North depot011 267 4909
Reuven depot011 490 7151
Roodepoort depot011 470 3630

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Contact through email

The customers can also opt to write an email concerning the issues they are experiencing and send them to the relative offices. The following are the available email addresses;

DescriptionEmail address
Lenasia A
Lenasia B
Siemert Road
Bryanston Public Lighting North

Physical contact

City Power's head office address is 40 Heronmere Road Reuven. Other offices are also located within specified locations as listed on the company’s website. You can visit offices closer to your locality or the head office during working hours, 8.00 a.m. to 5.00 p.m. All the physical addresses are as listed in the table;

DepotPhysical address
Alexandria/KewCnr East Lane & 9th Road, Kew
MidrandDale Road, Ext East, Midrand
Lenasia APlot no. 9 Lenasia, South Easts, Lenasia
Lenasia B40 Heronmere Road, Booysens, 2016
KlipspruitNo. 1101 Mokoena Str, Klipspruit Ext 4, 1809
HursthillNo. 4 Cnr Perth and Whitewall Str, Hursthill, 2092
RandburgCnr Malibongwe & Hans Schoeman Dr, Randburg
Siemert Road108 Siemert Road, New Doornfontein
Bryanston Public Lighting North8 Homestead Ave, Bryanston
Reuven40 Heronmere Road, Booysens, 2016
RoodepoortCnr Hamberg & West-lake Roads

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How do I report a fault with electricity in Johannesburg?

How to contact City Power
City Power can be contacted on various channels. Photo: Anita Kot
Source: Getty Images

The City Power clients can log onto to access the fault logging system on their computers or phones, then click on City Power fault reporting. A registration form will appear, which has to be filled out and submitted. A CPWEB reference number will be sent to be used when making follow-ups.

How do you escalate a City Power call?

Sometimes reported issues take longer to be resolved. In such instances, the firm’s customers can go to and fill in the escalation form. They will be required to provide their reference number, meter number, city account number, and address details. This information is then submitted for a follow-up.

How do I contact the City of Johannesburg?

Johannesburg residents can either use the hotline at 0860 Joburg or call 0860 562 874. They can email any day of the week. An emergency contact is also included, which is +27 11 375-5911.

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City Power loadshedding

Electricity connection in Johannesburg
High voltage electricity tower. Photo: Aitor Diago
Source: Getty Images

The company has a well elaborate communication system on loadshedding, which is included on its website. Moreover, customers can follow City Power’s Twitter handle to know more when loadshedding information is relayed.

How long does it take for City Power to respond?

The company takes four hours to respond to issues reported through various communication platforms. The process can be escalated by filling in an escalation form on their website.

Is City Power under Eskom?

Eskom is South Africa’s main electricity generator. City Power, owned by the City of Johannesburg, gets energy from Eskom and distributes it to the residents.

It is essential for Johannesburg metropolitan residents to know the City Power contact numbers so that they can reach out whenever they need help. All their channels are open, and customer care will respond.

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