How long does money stay in eWallet FNB (2024)? Here are the details

How long does money stay in eWallet FNB (2024)? Here are the details

FNB's eWallet service made sending money in South Africa easy. The service enables the transfer of funds from First National Bank (FNB) to anyone having a legitimate South African mobile phone number. How long does money stay in an FNB eWallet? Discover the truth today.

How long does money stay in an FNB eWallet?
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Source: UGC


FNB allows the transfer of money from a bank account to any mobile number in South Africa. FNB's eWallet money transfer can be done via the bank's smartphone app, an online platform, mobile banking, or via the vast network of FNB ATMs. How long does money stay in an FNB eWallet? Find out today.

How long does money stay in an FNB eWallet?

FNB customers must link their bank accounts to their digital wallets to use the eWallet service. One cannot initiate transfers from eWallet without an FNB bank account. Once you receive money, there is a timeline for withdrawing it.

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Expiry period for money in an FNB eWallet

Money received from another person stays 14 business days in an eWallet before being automatically reversed to the sender. Therefore, you should withdraw the cash within this timeframe if you do not want to have the money reversed.

Before you can use your e-Wallet account to send and receive money, you must link eWallet to your FNB account. Here are the steps you should follow to do this.

  • Download the FNB app from the Google Play Store or Apple's App Store. Install and launch the app.
  • Select Menu on the top left corner of the client dashboard.
  • Choose eWallet from the drop-down menu.
  • Enter your online banking password to authenticate your login.
  • Select Continue and input your mobile phone number.
  • You will receive a one-time PIN (OTP). Type in the FNB eWallet code to link your eWallet to your FNB account.
  • You can now transfer funds from your bank account to the eWallet and vice-versa.

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How to send money on eWallet

There are various ways you can transfer money using eWallet. They are explored below.

Mobile banking option

You need to be registered on the bank's cellphone banking platform to transfer cash. Follow the steps below to transfer money via mobile banking on eWallet.

  • Dial *120*321# on your phone.
  • Choose Send Money from the pop-up menu and then select eWallet.
  • Choose the account from which you intend to transfer the funds.
  • Enter the recipient's phone number.
  • Enter the amount you intend to transfer.
  • Choose Yes from the dialogue box that appears.
  • The service will automatically send an ATM withdrawal PIN to the recipient.
  • Confirm the recipient's phone number and the amount to send by clicking Okay.
  • The recipient will receive a message letting them know they have received funds from your FNB eWallet number.

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How long does money stay in an FNB eWallet?
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Source: UGC

Online banking option

You can use online banking to send money via eWallet. Follow the steps below to complete the process.

  • Login to your eWallet online banking profile.
  • Select Send Money.
  • Choose Once-off from the menu and type in the recipient's phone number and the amount to send.
  • Choose the account from which to transfer the money.
  • Confirm the transaction details and input the OTP to complete the process.

FNB Banking app option

The FNB banking app is available for Android and iOS devices. Here is how to transfer funds via the app.

  • Login to the FNB eWallet platform.
  • Select Send Money.
  • Choose the account from where the funds will be drawn.
  • Select Send money to eWallet and then type in the amount and recipient's phone number.
  • Choose Send and confirm to complete the transaction.

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FNB ATM option

FNB has a massive network of ATMs across the country. The bank's eWallet service allows fund recipients to withdraw cash from these ATMs.

  • Visit an FNB ATM and insert your debit or credit card.
  • Enter your PIN.
  • Select More Options from the menu and then choose Send or Receive Money.
  • Choose Send money to eWallet. You will be required to type in your date of birth and then agree to the terms and conditions.
  • Select Proceed and key in the recipient's phone number.
  • Select Proceed and then key in the amount you intend to transfer.
  • Confirm all the details and then click Proceed to complete the transaction.

NB: You can also use the options explored above to transfer cash to other bank accounts. Therefore, it is important to learn how to transfer money from FNB to another bank. To transfer funds between two, select Transfer, and check the applicable accounts. Next, enter the amount and reference. Select Transfer, and you are done.

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How to check your eWallet balance

You can check your eWallet balance with FNB Cellphone Banking using the steps below.

  • Dial *103*392# (you do not need to have airtime)
  • Your balance will be displayed on the screen

The maximum eWallet balance at any given time is R1,000,000s.

How to get money from eWallet

If you received money through the FNB eWallet service, you can withdraw it from an FNB account even if you do not have a debit or credit card. Here is how to do it.

  • Visit an FNB ATM.
  • Press the button labelled Enter or Proceed. You can also tap on the Cardless Services option.
  • Choose eWallet services.
  • Enter your mobile phone number and select Proceed.
  • Enter the ATM withdrawal PIN you received via SMS when the funds were sent to you.
  • Enter the amount you wish to withdraw and confirm the transaction.

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How long does money stay in an FNB eWallet?
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Source: UGC

FNB contact details

  • FNB contact number: 087 575 0147 (landline)/ 135 (FNB SIM users)

You can contact First Nation Bank for free using the FNB Banking App, but normal data charges will apply. You can also contact the bank via the online support on the official website.

NB: There is no official FNB WhatsApp number. Use the contact details explored above instead.

What happens if an eWallet is not collected?

If the recipient fails to withdraw the cash within 14 business days, the bank will refund the funds to the sender's account. The amount of money returned to the sender's account may change if there are any market fluctuations in the currency's value during the 14 days.

Can eWallet be reversed if not withdrawn?

Yes, eWallet cash is reversed to the sender's account if you fail to withdraw it in 14 business days.

How do you get your expired eWallet pin?

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When you receive an eWallet payment, you receive a PIN to withdraw you cash. If the PIN expires, you can get another by dialling *120*277#.

Does eWallet have a withdrawal limit?

The mobile eWallet account has a daily withdrawal limit of R3,000 and a monthly spending limit of R24,000.

How long does money stay in an FNB eWallet? It takes 14 days since receiving the FNB notification before it expires. The money is automatically sent back to the sender if the receiver does not withdraw the funds within this timeline.

DISCLAIMER: This article is not sponsored by any third party. It is intended for general informational purposes only and does not address individual circumstances. It is not a substitute for professional advice or help and should not be relied on to make decisions of any kind. Any action you take upon the information presented in this article is strictly at your own risk and responsibility!

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