How to do a Telkom SIM swap at home or check your phone number
SIM swapping helps mobile network users keep their old number when getting a new SIM card. You may need to swap after losing or damaging the old card. You can also do it to get a micro SIM that fits in your new device. Here is how to do a Telkom SIM swap at home and how to check your phone number.
Source: UGC
TABLE OF CONTENTS
When swapping, customers maintain services from their old SIM. The only thing that changes is your PIN and PUK numbers, while RICA details will be transferred to the new card. Discover how to do a Telkom SIM swap at home today.
How to do a Telkom SIM swap at home
All Telkom users should note that SIM swaps in Telkom stores are charged. The telecommunications company has made wapping possible from the comfort of your home. Read on to discover the easiest Telkom SIM swap option.
How to do a Telkom SIM swap via WhatsApp
You can do a SIM swap via a WhatsApp self-service channel at no cost. The Telkom SIM swap WhatsApp number to use is 081 160 1700. Send a WhatsApp to Telkom on 081 160 1700 and follow the prompts to complete the process.
Online Telkom SIM swap process (SIM swap without old SIM on Telkom)
Follow the steps below to complete the online Telkom SIM swap process.
- Visit the Telkom RICA website and select 'Start RICA'.
- Fill out all of the relevant personal details.
- Follow the prompts to finish the process by submitting all the details you are asked. Note that you will be required to answer some Telkom SIM swap questions.
- Submit your proof of ID and residence to the email sent after submission.
- Lastly, include a photo of yourself which will be verified by Telkom officials.
- Wait for feedback.
Source: UGC
USSD code for Telkom SIM swap
If you have been asking what to dial for a Telkom SIM swap, you should know that SIM swap USSD services are not available for Telkom users yet. If the two options explored above are not your preference, you should visit a Telkom store for assistance.
Remember to carry your South African ID or passport and proof of residence when visiting the nearest store. Your new SIM will be RICA registered at the store, and a Telkom customer agent will help you through the swapping process. This will be done at a fee.
How to check your phone number on Telkom
To check your phone number on Telkom, dial *1#. Your phone number will be displayed on your screen. Copy and store it properly.
How to check your Telkom balance
To do a Telkom balance check, dial *180# on your phone and follow the prompts. You can also use *188#/*100#/*101#/*102#/*136#.
Contact details
If you need more information, you can contact the customer care desk using the details below.
- Telephone number: 081180
- SMS: 081 160 1820
- WhatsApp Self-service: 0811 601 700
- Interactive Voice Response: 081180
- X (formerly Twitter): @TelkomZA
- Facebook: @Telkom
Source: UGC
Is it illegal to SIM swap?
It is not illegal to swap your SIM card if you lost or damaged yours. You can also swap to get a micro SIM that fits in your new device.
Should you be worried about SIM swapping?
If you have genuinely lost or damaged your SIM card, you should not be worried about SIM swapping. You will need to verify your identity before completing the process, so the process is safe.
What number should you call to check your balance on Telkom?
Call 188, send a blank SMS to 188, dial *188#, or request your Telkom airtime/data balance information.
How do you do a private number on Telkom?
You can make your Telkom number private by using the #31# private number, which will conceal your caller identity for each call you place. The #31# makes your number private only once the call is placed, on a call-by-call basis.
How do you send a Please Call Me on Telkom?
To send a Please Call Me on Telkom, dial *140* followed by the recipient's phone number, then #. Type the numbers without dashes or spaces. For example, if the receiver's number is 0831879766, you dial *140* 0831879766#.
Learning how to do a Telkom SIM swap is important for all Telkom users. Swapping can be done if a subscriber has lost or damaged their SIM card.
DISCLAIMER: This article is not sponsored by any third party. It is intended for general informational purposes only and does not address individual circumstances. It is not a substitute for professional advice or help and should not be relied on to make decisions of any kind. Any action you take upon the information presented in this article is strictly at your own risk and responsibility!
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Source: Briefly News
Cyprine Apindi (Lifestyle writer) Cyprine Apindi is a content creator and educator with over six years of experience. She holds a Diploma in Mass Communication and a Bachelor’s degree in Nutrition and Dietetics from Kenyatta University. Cyprine joined Briefly.co.za in mid-2021, covering multiple topics, including finance, entertainment, sports, and lifestyle. In 2023, she finished the AFP course on Digital Investigation Techniques. She received the 2023 Writer of the Year Award. In 2024, she completed the Google News Initiative course. Email: cyprineapindi@gmail.com
Justine De Lange (Lifestyle writer) Justine De Lange has over 6 years of experience in lifestyle, corporate and freelance writing. She started at Now Media for their lifestyle publication 'Let's Go', then joined 'travSIM' and 'Metavaro'. She now writes for Briefly News as a content writer, working with beats such as studies, services, business tips, and celebrity biographies (joined in 2022). In 2023, Justine finished the AFP course on Digital Investigation Techniques. You can contact her directly via JustinedeLange14@gmail.com.
