TFG WhatsApp number, business hours, collections numbers, locations
The Foschini Group (TFG) is one of the most convenient shopping brands. Besides making online shopping less taxing, the brand is determined to simplify your experience through the TFG WhatsApp number. If you have experienced instances where you wanted to reach out to the brand but did not know how to go about it, read on for more information.
Source: UGC
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Key takeaways
- The TFG account card is the brand's unique credit card that offers you maximum credit and lets you spend at any branch or online.
- The brand has also set up the TFG WhatsApp number to deal with all the queries you might experience during shopping.
- The TFG WhatsApp numbers are 0860 834 834 for general TFG support, 060 944 4884 or 0609484 to apply for a new account, and 060 534 4503 for medical aid.
TFG WhatsApp number: All you should know
TFG, the acronym for The Foschini Group, has multiple WhatsApp numbers you can use to make your shopping experience more seamless. These numbers are explored below.
- General TFG support: 0860 834 834
- Apply for a new account: 060 944 4884 or 0609484
- Medical aid: 060 534 4503
TFG customer service contact number
Are you experiencing any inconveniences during your online shopping? Contact TFG's customer services department through these platforms:
- Resident calls: 0860 834 834
- Non-South African calls: +27 21 938 7096
- Email: customerservices@tfg.co.za
The TFG call centre responds to calls and emails between 08h30 and 21h00 on Mondays to Saturdays. On Sundays, the operating hours are between 09h00 and 19h00. Working hours on public holidays run between 08h00 and 17h00.
If you still cannot find what you are looking for and would like to seek assistance from the team at The Foschini Group, reach out to the call centre via 0860 576 576.
However, you can only access this service between 08h30 and 21h00 on Mondays to Saturdays and between 09h00 and 19h00 on Sundays. The operating hours on public holidays run between 09h00 and 17h00. Note that the TFG WhatsApp numbers are free and available at any time.
Source: UGC
TFG WhatsApp number to check balance
The TFG WhatsApp number to check your balance is 0860 834 834 (general support). You can also use this number to make payments and ask general questions.
New accounts
Are you experiencing glitches in opening a new TFG account? If that is the case, seek assistance from the team through these platforms:
- Phone number: 0861 834 222
- Email address: newaccountsqueries@tfg.co.za
- WhatsApp: 060 944 4884 or 0609484
The operating hours for this service run between 08h00 and 18h00 on Mondays to Thursdays and between 08h00 and 19h00 on Fridays. On Sundays, the service is available between 09h00 and 17h00 and from 08h30 to 17h00 on public holidays.
TFG online account application
You can apply for a The Foschini Group (TFG) online account through the secure online portal on the TFG website. You will need a valid ID and potentially proof of income/bank statements for approval. Thereafter, you will sign documents in-store to get your card and start shopping across TFG's brands.
You can also apply for a new account via WhatsApp (South Africa only) or visit a TFG store.
TFG collection contact details
If you wish to make inquiries regarding the collection of your order, reach out through these TFG contact details depending on your category:
- South African residents: 0860 037 755
- Non-South Africans: + 27 21 938 7560
- Email address: payments@foschini.co.za
- Fax: +27 21 938 7337 or +27 21 938 4222
The TFG contact number is operational between 08h00 and 21h00 on Mondays to Fridays, between 08h00 and 12h00 on Saturdays and between 08h00 and 12h00 on public holidays.
What are TFG stores in South Africa?
The Foschini Group is a South African retail clothing group listed on the Johannesburg Stock Exchange. It trades under several brands and has over 4,300 stores. Note that TFG brands include:
- Foschini
- Markham
- Sportscene
- Totalsports
- Jet
- Exact
- American Swiss
- Sterns
- Coricraft
- Fabiani
- G-Star Raw
- The FIX
- Hobbs
- Phase Eight
- Whistles
- White Stuff
Source: UGC
Foschini Group Store contact address
Depending on your location, you could contact them through these platforms:
Kimberley
- Physical address: Shop 60, Diamond Pavilion Centre, Oliver & Cruikshank Rd, Monument Heights, Kimberley, Northern Cape, 8300
- Telephone number: 053 8024406
Northern Cape
- Physical address: Shop 60, Diamond Pavilion Centre, Oliver & Cruikshank Rd, Monument Heights, Diamond Pavilion, Northern Cape,
- Telephone number: 053 8024406
Bethlehem
- Physical address: Shop 42-44 Preekstoel Road, Harrismith, Bethlehem Dihlabeng, Free State, 9701
- Telephone number: 058 3079400
Harrismith
- Physical address: Shop 42-44 Preekstoel Road, Harrismith, Free State, 9701
- Telephone number: 058 3079400
Durban
- Physical address: 399 – 401 West Street, Durban, KwaZulu-Natal, 4000
- Telephone number: 031 3623800
Kwazulu-Natal
- Physical address: 399 – 401 West Street, KwaZulu-Natal
- Telephone number: 031 3623800
Is TFG a South African company?
TFG Limited, or The Foschini Group, is a South African JSE-listed retail group. It trades under several brands and has over 4,300 stores within its portfolio, with headquarters in Parow East, near Cape Town.
How do you check my TFG account balance?
You could check your eGift card balance using the online balance inquiry option. Alternatively, you could do so by calling 0860 834 834 if you are a South African citizen. Non-South African citizens can access this service by calling +27 21 938 7096.
How do you check your TFG statement online?
The Foschini Group sends statements to the address you provided in the Credit Agreement. It also sends the same statements to your chosen email address or via SMS through the mobile phone number you provided. Alternatively, you could access your statement online by registering on the company's website.
How do you know if your TFG account is approved?
Visit any TFG retail store, and the staff will help you complete the application. You will need your identification document or driver's license and one month's proof of income. After your account is approved, you will receive an SMS to go to a store where you will be asked to agree to and sign the final credit documents.
These details about the TFG WhatsApp number and contact details highlight the avenues you could use to reach out to the brand. Choose the one that matches your needs.
DISCLAIMER: This article is not sponsored by any third party. It is intended for general informational purposes only and does not address individual circumstances. It is not a substitute for professional advice or help and should not be relied on to make decisions of any kind. Any action you take upon the information presented in this article is strictly at your own risk and responsibility!
Briefly.co.za recently published a list of stores that accept identity cards for shopping in South Africa. The Identity card, part of Truworths International, lets you shop conveniently across multiple retail brands.
It’s a simple way to enjoy flexible payments and exclusive offers while managing your budget. Knowing which stores accept Identity cards helps shoppers enjoy flexible payment options and exclusive deals.
Source: Briefly News
Priscillah Mueni (Lifestyle writer) Priscillah Mueni is a lifestyle and entertainment content creator with more than 4 years of experience. She graduated from Meru University of Science and Technology with a Bachelor of Technology in Civil Engineering in 2019. In 2023, Priscillah finished the AFP course on Digital Investigation Techniques. She has been writing articles on Briefly.co.za since 2019. Email: pshmueni@gmail.com
Cyprine Apindi (Lifestyle writer) Cyprine Apindi is a content creator and educator with over six years of experience. She holds a Diploma in Mass Communication and a Bachelor’s degree in Nutrition and Dietetics from Kenyatta University. Cyprine joined Briefly.co.za in mid-2021, covering multiple topics, including finance, entertainment, sports, and lifestyle. In 2023, she finished the AFP course on Digital Investigation Techniques. She received the Writer of the Year awards in 2023 and 2024. In 2024, she completed the Google News Initiative course. Email: cyprineapindi@gmail.com
