Department of Labour's WhatsApp number: How to check your UIF balance

Department of Labour's WhatsApp number: How to check your UIF balance

Are you a Unemployment Insurance Fund (UIF) member seeking more convenient methods to check your UIF balance? Good news: UIF balances can now be conveniently accessed through various channels, including WhatsApp via the Department of Labour's WhatsApp number.

Department of Labour's WhatsApp number
Department of Labour's and WhatsApp's logos Photo: @sanewsgovza on Facebook and @ademay on (modified by author)
Source: UGC

The Unemployment Insurance Fund (UIF) is the South African government's initiative to support needy employees financially. Employees who lost their jobs due to retrenchment, illness, or maternity leave can benefit from the offer. But then, monitoring the UIF contributions and benefits is essential. And you can effortlessly check your balance online using seamless methods.

Department of Labour's WhatsApp numbers

Does UIF have a WhatsApp number? Yes, the Unemployment Insurance Fund (UIF) has a WhatsApp number: 0800 030 007. You can add this number to your contacts and use it to check your UIF balances by following the specified steps.

How to check the UIF balance in South Africa

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To verify your Unemployment Insurance Fund (UIF) status in South Africa, you have several options for checking your UIF balance:


You can check your UIF balance online by visiting the Department of Employment and Labour's website. Once on the site, click the "Online Services" tab and select "UIF online services." You can register and log in to check your balance from there.

Short Message Service (SMS)

You can also check your balance by sending an SMS to 33150. The message should contain your ID number followed by the letter "u" and your surname. For example, if your ID number is 123456789 and your surname is Smith, you would send the message "123456789uSmith" to 33150. You will receive an SMS response with your UIF balance.


You can call the UIF call centre on 0800 843 843 and follow the prompts to check your UIF balance. You must provide your ID number and other details to verify your identity.

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Please be aware that UIF balance updates may not be immediate, as processing contributions and claims take time. Nevertheless, you can download the UIF app on your mobile device for a convenient balance check.

In-person visits to the nearest labour centre are also an option. If you want to do this, ensure to go with your ID and relevant documents. Consider scheduling an appointment to minimise wait times or explore checking your balance through WhatsApp.

Department of Labour's WhatsApp number
Phone social media apps. Photo:, @ademay (modified by author)
Source: UGC

How to check the UIF balance on WhatsApp

You can check your Unemployment Insurance Fund (UIF) balance on WhatsApp by following these steps:

  1. Save the UIF's WhatsApp number, 0800 030 007, in your contacts.
  2. Open WhatsApp and go to the chat screen.
  3. Tap the "New Chat" icon or search for the contact in your WhatsApp contacts list.
  4. Type "Hi" or "Hello" to initiate a conversation with its chatbot.
  5. Follow the prompts provided by the chatbot to enter your ID number, name, and other required details to verify your identity.
  6. Once your identity is confirmed, you can request your UIF balance by typing "Check balance" or "Balance inquiry" into the chatbox.
  7. The chatbot will provide your balance, including any available credit, payments made, and other relevant information.

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Please be aware that the result might not be current, lacking recent transactions or balance changes. It would be best if you regularly verified your balance through the official Department of Employment and Labour website.

How to claim UIF in South Africa

To claim UIF benefits in South Africa, unemployed workers must apply in person at the nearest labour centre. They should be registered as work-seekers and bring the required documents, including the following:

  • Obtain a 13-digit bar-coded ID or passport.
  • Complete form UI-2.8 for banking details.
  • Form UI-19 to prove that you are no longer working for your employer.
  • Proof of registration as a work-seeker.

Once available, visit the nearest Labour Centre and submit the required documents. The centre's staff will guide you through the processes and provide additional information.

uif's whatsapp number
A hand with a mobile phone. Photo:, @dkfra19 (modified by author)
Source: UGC

How to contact the Labour Department

Depending on which is convenient for you, the Department of Labour's head office contact details are given below:

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  • Telephone number: (012) 309 4000
  • Fax number: 0866889835
  • Address: Laboria House 215 Francis Baard Street Pretoria
  • Postal address: Private Bag X117 Pretoria 0001
  • Email:
  • Website:

If you want to visit their office or put a call through, they operate between 07:30 and 16:00, Mondays to Fridays.

How to check the employment status online in South Africa

The following steps can enable you to check your employment status online in South Africa:

  1. On the South African Revenue Service (SARS) official website, search for the "Individuals" or "Taxpayers" section and click;
  2. Locate where the "Employment" or "Tax Certificates" tabs are and click. You may find it under "Income Tax" or "Tax Returns;"
  3. Next is to log in or create an account if you do not have one;
  4. Once logged in, view your employment or tax-related information, usually under either the "View Tax Certificates" or "Employment History" tab;
  5. To verify your identity, provide the necessary details, including your taxpayer identification number or personal information;
  6. Once completed, you should access your employment status or related information.

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Acknowledging that the specific procedure and website format may differ is crucial. It is advisable to consult the instructions and guidance on the official SARS website for accurate information.

DISCLAIMER: This article is not sponsored by any third party. It is intended for general informational purposes only and does not address individual circumstances. It is not a substitute for professional advice or help and should not be relied on to make decisions of any kind. Any action you take based on the information presented in this article is strictly at your own risk and responsibility!

The Department of Labour's WhatsApp number for checking UIF balances demonstrates innovation. Monitoring your UIF balance in South Africa, whether online or in person, is a simple yet crucial process. Staying informed ensures you receive entitled support in the event of job loss, aligning with the organisation's mission and aiding in effective financial management.

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READ ALSO: UIF calculator: how much can you claim from UIF in 2024?

As published on Briefly, the Unemployment Insurance Fund (UIF) saves many employees financially when circumstances put them out of their jobs. Both the employer and employee contributions to the fund.

Employees can claim against the fund for the duration they are not working. A UIF calculator guide helps you know how much money you can claim depending on your contributions.

Source: Briefly News

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Favour Adeaga (Lifestyle writer) Dr. Favour Adeaga is an author, speaker, and coach. He graduated with a degree in Mass Communication from The Polytechnic, Ibadan, Nigeria. He did his internship at The Nation Newspaper and taught diploma students in Newspaper and Magazine courses at the Nasarawa State University, Keffi. He has curated the facts and life hacks category since 2018. Dr Favour is the author of several books available on Amazon. He currently lives in Nigeria. Email: