How to reach SHEIN customer service in South Africa fast
SHEIN has become one of the most popular e-commerce websites globally, with an estimated 250,000 South Africans joining the craze since it debuted in the country in 2020. Contacting SHEIN customer service can only be done online, with no email or contact number for South African customers.
Source: UGC
TABLE OF CONTENTS
- Key takeaways
- SHEIN customer service does not have a telephone or email address for South African customers
- Using SHEIN’s live chatbot system is the only way to get assistance
- Customers can also visit the general customer service tab for pre-answered questions
- How to find the general customer service section
- SHEIN contact numbers for other countries
- Frequently asked questions
- Find SHEIN's latest offerings on social media
- Wrapping up
Key takeaways
- Knowing how to contact SHEIN customer service saves you time and effort regarding struggling to find contact details, which differ depending on the region.
- SHEIN’s contact details depend on where the customer is based, as not all countries have access to every form of customer care method available.
- Some countries have access to a customer care line and online methods, such as customers within the USA and the United Kingdom.
- There is no SHEIN contact number for South Africans, but local customers may use the company's online contact methods for assistance.
SHEIN customer service does not have a telephone or email address for South African customers
Local customers do not have a SHEIN customer care number to access, with only two methods of contact shown on their website for South Africans: a ticketing system or a live chatbot.
Although the company shows a ticketing system option at the bottom of the customer service section, it was not live at the time of writing, with only the company's chatbot system being available in South Africa.
Using SHEIN’s live chatbot system is the only way to get assistance
Here are simple steps when it comes to using the e-commerce website's chatbot system:
- Step 1: Visit the SHEIN website.
- Step 2: Navigate to the 'Menu' option on the top right side of the homepage.
- Step 3: Select the fourth icon at the top right of the 'Menu' tab.
- Step 4: You may be asked to enter your login details or sign up if you do not already have an account.
- Step 5: The website's live chatbot will appear in a new tab, where you can explain your concern.
- Step 6: The chatbot section doubles as a general customer service tab, where you can select any relevant queries you may have that have already been answered.
Source: UGC
Customers can also visit the general customer service tab for pre-answered questions
Although the live chatbot tab has multiple customer service questions, a more extensive list of topics that have already been covered exists on the general customer service tab. The main tabs relate to topics regarding:
- Return and refund orders
- Tracking
- Urgent delivery
- Shipping information
- Service progress
- Expedite shipment
- My wallet
- My points
- Gift card
How to find the general customer service section
Those who wish to see if the customer service's FAQ section has any pre-existing answers before turning to the chatbot can follow these steps:
- Step 1: Log in to the SHEIN website using your login details.
- Step 2: Scroll to the bottom right of the page and select the 'Me' tab.
- Step 3: Navigate to the 'More services' section of the page and select 'Customer services'.
- Step 4: Select the topic and question relating to your query on their customer service webpage.
Source: UGC
SHEIN contact numbers for other countries
According to SHEIN's USA website, there is no 24-hour customer service number for any region. The company's USA customer service number is +353 12030742, which is available from Monday to Friday between 09h00 and 18h00.
Customers from the United Kingdom may call +442 039856188, with the same working hours as the USA. Customers in other countries must make use of the ticketing or live chat system.
Frequently asked questions
Knowing how to contact SHEIN for assistance is essential for a simpler, easier shopping experience, but customers may still be left with questions. The most common ones posed by customers relate to shipping times and SHEIN's delivery/shipping fees.
Does SHEIN have a customer service email address?
There is no SHEIN email contact for customer services, but you may contact legal@shein.com regarding any use of the Service.
Is there a way to contact SHEIN's customer service on social media?
SHEIN has numerous social media platforms, but those platforms cannot be used for customer service purposes. If you mention the company on social media, you may hear from them directly, but this does not replace the customer service processes outlined above.
Source: UGC
How long does it take for SHEIN to ship to South Africa?
How long it takes for SHEIN orders to touchdown on South African soil depends on what shipping method you choose, with a signature upon delivery required:
Standard shipping
- Estimated delivery time: Between eight and 11 business days.
- Associated costs: Orders over R1,050 are free, orders below R590 cost R150, and orders between R590 and R1,050 cost R75.
Express Shipping
- Estimated delivery time: Between six and nine business days.
- Associated costs: Orders over R2,907 are free, orders below R1,321 cost R705, and orders between R1,321 and R2,907 cost R440.
Find SHEIN's latest offerings on social media
Check out the online retailer's latest trends on Instagram, with 38.4 million followers as of August 25, 2025. Their X (Twitter) page had 783.1K followers, and their TikTok profile had 10.7 million followers. Lastly, their Facebook page had 34 million followers.
Wrapping up
SHEIN's customer service for South African users is in its infancy, offering minimal contact with only an online support centre and no direct assistance from an individual. However, the website's livebot offers adequate assistance, and a viral customer service centre with an extensive FAQs list.
DISCLAIMER: This article is not sponsored by any third party. It is intended for general informational purposes only and does not address individual circumstances. It is not a substitute for professional advice or help and should not be relied on to make decisions of any kind. Any action you take upon the information presented in this article is strictly at your own risk and responsibility!
READ MORE: How long does Temu take to deliver to South Africa? Delivery times explained
Briefly.co.za wrote an article regarding Temu's delivery times, which depend on shipping choices. Many SHEIN customers have also tried Temu, another cost-effective e-commerce website that has taken over the online shopping scene since it touched down on South African soil.
Temu offers standard and express shipping options. Standard shipping could take between five and 10 business days, but may take up to 22 days. The express option takes between five and eight business days, but may take up to 11 days.
Source: Briefly News
