Pick n Pay's contact details in 2024 (phone, email, and head office)

Pick n Pay's contact details in 2024 (phone, email, and head office)

Over the years, Pick n Pay has solidified its position as one of South Africa's leading retail giants, catering to the diverse needs of customers nationwide with over 2,000 stores. Do you need assistance, have a query, or want to connect and become a customer? Pick n Pay's contact details have been made easily accessible, serving as a lifeline for seamless communication and stress-free product delivery.

Pick n Pay's contact details
A sign above the Pick n Pay Stores Ltd. entrance in Johannesburg, South Africa. Photo: Waldo Swiegers/Bloomberg (modified by author)
Source: Getty Images


Pick n Pay is a renowned retailer offering food, clothing, and general merchandise. Harry Goldin established it in 1967, but Raymond Ackerman later bought and expanded it. The company runs under the Boxer, TM Supermarkets, and Pick n Pay brands in South Africa and other countries like Nigeria, Zimbabwe, and Botswana.

All you need to know about Pick n Pay's contact details, head office and more

Pick n Pay store is known for its focus on customer service, affordability, and a wide range of product offerings. It has also expanded its presence through online shopping platforms, providing customers with the convenience of ordering products online.

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What does Pick n Pay offer?

Their stores include supermarkets, hypermarkets, food and clothing outlets, pharmacies, liquor stores, and health and beauty products. They prioritise quality, affordability, online platforms, loyalty programs, and customer support.

Where is the Pick n Pay head office?

The retail company has its headquarters at 101 Rosmead Avenue, Kenilworth, Cape Town, 7708, South Africa. Pick n Pay head office's customer service officers understand the importance of good communication and putting consumers first.

Pick n Pay's contact details and Email

To contact their South African headquarters, you can get their dedicated customer service helpline in-store and online. Their contact details are given below:

  • Pick n Pay call centre number: 0800 11 22 88 (toll-free)
  • Online shoppers: 0860 30 30 30
  • Email address: customercare@pnp.co.za
  • Website: pnp.co.za

Note that all Pick n Pay head office complaints from customers are channeled through the same numbers.

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If you want to contact the company's head office in Cape Town or Johannesburg directly, the Pick n Pay contact numbers differ from those above. In this case, use any of the contact details below:

Pick n Pay head office Cape Town contact number

  • Physical address: Park 101 Rosmead Avenue, Kenilworth, Cape Town 7708
  • Telephone number: +27 21 658 1000
  • Fax: + 27 21 797 0314

Pick n Pay head office Johannesburg contact number

  • Physical address: 70 Marshall Street, Johannesburg, 2001
  • Postal address: PO Box 61051, Marshalltown 2107
  • Telephone number: +27 11 370 5000
  • Fax: +27 11 688 5248

What is the WhatsApp number for PNP?

Pick n Pay contact details head office
Pick n Pay Stores Ltd. supermarket in Johannesburg, South Africa. Photo: Waldo Swiegers
Source: Getty Images

Customers can get assistance through the Pick n Pay customer care WhatsApp number +27 60 070 3037. Whatever questions or queries you submit afterwards will be attended to professionally. If you need help locating the nearest store, visit their official website.

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Pick n Pay hypermarket contact number

The hypermarkets offer a well-balanced assortment of groceries and various other products. Here are a few of the Pick n Pay hypermarket outlets' contact details.

  • Woodmead: +27 11 518 2900
  • Ottery Hypermarkets: (021) 704 7600
  • The Boulders' industry: 011 315 3606
  • East Rand Mall: 011 899 8600

Pick n Pay return policy

The company's return policy applies in-store and for online purchases. According to this policy, refunds or exchanges will be provided in line with the relevant Consumer Protection Act if the goods are defective, unsuitable for their intended use, or faulty due to design or manufacturing issues.

A few things to note about the return policy include the following:

  • You must return the purchased items within ten (10) business days, or you will not get a refund.
  • For hygiene reasons, you may be unable to return underwear and pierced earrings, though this excludes bras.
  • Provide your original tax invoice, till slip, or proof of purchase when returning any item, and you must do this through a Smart Shopper card.
  • Before deciding to repair, replace, or refund your money, the company may return the goods to the manufacturer or authorised service centre for technical evaluation.
  • If you are returning the item because you changed your mind, you will bear the expenses of returning the goods.
  • If you qualify for a refund or reimbursement, your payment method during purchase will be followed to get your pay.

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How to address your concerns with Pick n Pay

In case of any issues, you can contact Pick n Pay's head office complaints desk for assistance. In this case, you can contact them through the following:

  • Chat on WhatsApp: +27 60 070 3037
  • Call the Pick n Pay call centre: 0860 30 30 30
  • E-mail: customercare@pnp.co.za
  • Website: www.picknpay.com
  • Facebook: @Pick n Pay
  • X (formerly Twitter): @PicknPay
  • Health or nutritional information: healthhotline@pnp.co.za.

An agent will collect all the necessary information to elevate your complaint to the relevant management personnel. The following details will be required:

  • Full name
  • Contact numbers (both landline and cell if available)
  • Detailed nature of the complaint
  • Store name and region

If your concern pertains to a specific product, please provide the following additional information:

  • Product description
  • Bar code / LAN number for in-store fresh departments
  • Best before date
  • Sell by date
  • Batch number
  • Cost of the product
  • Quantity of items purchased
  • Supplier code (if possible)
  • Packaging details (appearance and label description)

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How to create a Pick n Pay account

Pick n Pay log in page
Pick n Pay log in/sign up page. Photo: login.pnp.co.za
Source: UGC

To shop online or contact PNP through their website, you need to create an account online. Follow the steps below to do so:

  1. Visit their official website.
  2. Click "Sign In/Register" on the page's right-side corner.
  3. Click on "Sign up".
  4. You can sign up as an individual or a business. Select your preference and proceed.
  5. Follow the prompts to create an account.
  6. Once your account has been created, log in using your credentials.

How do you contact Pick and Pay Smart Shopper?

As a Pick n Pay Smart Shopper, you can get customer support and other services by sending Hi to the company's WhatsApp number. This is possible because of the partnership between Pick n Pay and Clickatell.

With this available service, you can access promotions, smart Shopper card services, customer service, and store hours.

How do you contact Pick n Pay ASAP?

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You can reach out to them through phone contact by dialling the South African toll-free number 0860 30 30 30 or use +27 21 003 1600 for international customers.

What is the email format for Pick n Pay?

Their only email format is customercare@pnp.co.za.

What is the Pick n Pay Johannesburg head office email address?

Pick n Pay's head office in Johannesburg does not have a publicly available email address. You can contact them through any of their official social media handles or through +27 11 370 5000.

How should you return an item?

In case of any complaint, you can return your item to the nearest Pick n Pay store in its original packaging. If you received an online shopping order with a defective item, simply return it to the driver.

Pick n Pay's contact details allow convenient communication with the retail company. Customers can gather information and ensure a satisfactory experience when engaging with the company by accessing their phone number, email, and head office details.

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DISCLAIMER: This article is not sponsored by any third party. It is intended for general informational purposes only and does not address individual circumstances. It is not a substitute for professional advice or help and should not be relied on to make decisions of any kind. Any action you take upon the information presented in this article is strictly at your own risk and responsibility!

As published on Briefly.co.za, knowing how to check the UIF payout schedule is essential for everyone registered for this fund. The Unemployment Insurance Fund was established by the South African government to offer temporary financial assistance to individuals facing unemployment, including those unable to work.

UIF benefits apply to individuals retiring from formal employment and those in the formal sector who have either been laid off or are unable to work. Typically, employers handle Unemployment Insurance Fund contributions on behalf of their employees.

Source: Briefly News

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